1. Who we are
This Privacy Policy explains how Omnibot Cloud LLC (“Omnibot Cloud”, “we”, “us”) collects, uses and protects personal information when you visit www.omnibotcloud.com (the “Site”) or contact us through it. Omnibot Cloud LLC is the controller of the personal information described here.
This policy covers the Site only. Personal information we process while delivering services to a client is governed by the agreement with that client. If we later offer an online platform, data processed through it (for example, account data, robot session metadata, video, telemetry or uploaded assets) will be covered by separate platform terms and customer agreements.
2. Information we collect
Information you give us
When you send an inquiry through our contact form we collect:
- Your name and email address (required)
- Your company and phone number (optional)
- The type of inquiry you select and the message you write
If you email us directly, we collect your email address, name and anything you include in your message.
Please don't include sensitive personal information (such as health, financial or government ID data) in your message.
Information collected automatically
- Server and security logs. Our hosting and API providers record technical data such as IP address, browser type, the page requested and the time of the request. This is needed to deliver the Site, keep it secure and investigate abuse.
- Analytics (only with your consent). If you accept analytics cookies, Google Analytics collects information about how you use the Site, such as pages viewed, approximate location (city or country), device and browser type, and how you arrived. Google Analytics 4 does not log or store full IP addresses. If you decline, the analytics script is not loaded at all.
- Your consent choice. We store your cookie preference in your browser so we don't have to ask on every visit.
See our Cookie Policy for details of each cookie and storage item.
3. How we use your information
| Purpose | Information | Legal basis (EEA/UK) |
|---|---|---|
| Responding to your inquiry and discussing a possible engagement | Contact form details | Steps taken at your request before entering a contract; our legitimate interest in responding to business inquiries |
| Operating, securing and preventing abuse of the Site (including spam filtering) | Server and security logs, form submissions | Legitimate interests |
| Understanding how the Site is used so we can improve it | Analytics data | Consent, which you can withdraw at any time |
| Meeting legal obligations and defending legal claims | Any of the above, where relevant | Legal obligation; legitimate interests |
We do not use your information for automated decision-making that has legal or similarly significant effects on you, and we don't add you to marketing lists because you sent an inquiry.
4. How we share information
We do not sell your personal information or share it for cross-context behavioral advertising. We share it only with:
- Service providers that process data on our behalf under contract: Amazon Web Services (site hosting, the API and serverless function that receive the contact form, and the notification service that delivers inquiries to our team’s inbox), our business email provider, business software we use to manage communications with prospects and clients, Google Analytics (only if you consent), and Google Fonts (which receives your IP address when your browser downloads the Site’s typefaces).
- Professional advisers such as lawyers and accountants, where needed.
- Authorities when required by law, or to protect the rights, property or safety of Omnibot Cloud, our clients or others.
- A successor in connection with a merger, acquisition or sale of assets, subject to this policy.
5. International transfers
Omnibot Cloud is based in the United States and our service providers store data in the United States. If you contact us from outside the United States, your information will be transferred to and processed there. Where the law requires it, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses or a provider’s certification under the EU-U.S. Data Privacy Framework.
6. How long we keep information
- Inquiries: for as long as needed to respond and pursue the discussion. If no engagement follows, we delete inquiries within 24 months of our last contact with you. If you become a client, records are kept in line with our client agreement and legal obligations.
- Server and security logs: usually no more than 90 days, unless needed to investigate an incident.
- Analytics data: kept in Google Analytics for the retention period we configure, which is never more than 14 months.
- Your cookie preference: stays in your browser until you clear it or change it.
7. Your privacy rights
Depending on where you live, you may have the right to:
- Know what personal information we hold about you and get a copy of it
- Correct inaccurate information
- Delete your information
- Object to or restrict certain processing, including processing based on legitimate interests
- Receive your information in a portable format
- Opt out of marketing emails. We only send them if you ask, and every one includes an unsubscribe link
- Withdraw consent at any time (for analytics, use )
- Opt out of the “sale” or “sharing” of personal information. We don’t do either, and we honor the Global Privacy Control browser signal as an opt-out.
- Not be discriminated against for exercising these rights
To make a request, email support@omnibotcloud.com with “Privacy request” in the subject line. We’ll respond within the time the law requires (generally 30 days under GDPR and 45 days under California law). We may need to verify your identity first. You can use an authorized agent where the law allows it.
If you are in the EEA or UK, you also have the right to complain to your local data protection authority.
8. California privacy notice
This section gives California residents the information required by the California Consumer Privacy Act, as amended (CCPA). In the last 12 months we have collected the following categories of personal information:
| Category | Examples | Source | Disclosed for a business purpose to |
|---|---|---|---|
| Identifiers | Name, email address, phone number, IP address | You; your device | Service providers (hosting, email, analytics if you consent) |
| Professional information | Company name, the content of your inquiry | You | Service providers (hosting, email) |
| Internet or network activity | Pages viewed, browser and device type, server logs | Your device | Service providers (hosting; analytics only if you consent) |
We use these categories for the purposes in How we use your information and keep them for the periods in How long we keep information. We do not collect sensitive personal information. We do not sell or share personal information (as those terms are defined in the CCPA), and we have not done so in the last 12 months, including information about consumers under 16. Because we don’t sell or share, we don’t show a “Do Not Sell or Share My Personal Information” link; we still honor Global Privacy Control signals.
California residents can exercise the rights in Your privacy rights by emailing support@omnibotcloud.com.
9. Other U.S. state privacy rights
Residents of states with comprehensive privacy laws, including Texas, Colorado, Connecticut, Virginia and others, may have rights to access, correct, delete and get a copy of their personal data, and to opt out of targeted advertising, sale of personal data and certain profiling. We do not sell personal data, do not use it for targeted advertising, and do not process sensitive personal data. To make a request, email support@omnibotcloud.com. If we decline your request, you can appeal by replying to our decision with “Appeal” in the subject line, and we will respond within the time the law requires.
10. Security
We use appropriate technical and organizational measures to protect personal information, including encryption in transit (HTTPS with HSTS), access controls on the systems that receive inquiries, and server-side validation of everything submitted through the Site. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Children
The Site is meant for businesses and professionals. It is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has sent us information, email support@omnibotcloud.com and we will delete it.
12. Changes to this policy
We may update this policy from time to time. We will change the “Last updated” date above and, for material changes, give notice on the Site and ask for your cookie choices again where needed.
13. Contact us
For questions about this policy or how we handle personal information, email support@omnibotcloud.com with “Privacy request” in the subject line.